Aitechstaff Terms of Service
Effective Date: July 1, 2025
1. Introduction
Welcome to Aitechstaff. These Terms of Service (“Terms”) govern your use of the services provided by Aitechstaff (“Company,” “we,” “us,” or “our”). All current plans are based on a 24-month contract beginning upon receipt of payment and may include a free 25th month as an incentive to purchase. By accessing or using our services and making the initial payment, you (“client”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
Cancellation within the first 30 days of service, when provided in writing by the client, shall relieve the client from the remaining 23-month payment plan term. However, the initial payment shall not be refunded for any reason.
It is important to note that you authorize Aitechstaff to act as your business agent, limited to purchasing, leasing, subscribing to, and otherwise engaging with third-party software providers and/or services to achieve the desired outcomes related to the services you purchase through Aitechstaff.com. You agree and acknowledge that Aitechstaff may utilize your business name, phone number, website, email address, and likeness while acting as your agent in a consultant contractual capacity. Aitechstaff’s pricing includes labor and/or third-party subscriptions, products, or services that Aitechstaff may or may not directly contract with you. These costs will not exceed the published prices you signed up for via Aitechstaff.com.
You further acknowledge that you have chosen to contract with Aitechstaff to facilitate the solutions, services, and products you have selected by making the initial payment. Aitechstaff is not acting or attempting to act as a reseller of these products or services to you, although prices may be marked up for profit. Aitechstaff may receive commissions, referrals, discounts, or additional services as a result of your use of products or services currently utilized by Aitechstaff. You could potentially purchase these products or services at a higher or lower cost if you had chosen to do so before entering into this agreement with Aitechstaff.
As a disclosure and point of clarity, Aitechstaff will contract your company directly with the secure payment platform Stripe. These payment processing services are provided by Stripe and are subject to the Stripe terms and conditions and other policies available at Stripe’s Legal Page and Stripe’s Global Privacy Policy (collectively, the “Stripe Agreements”). By agreeing to these Terms, users who use the payment functions of the Service also agree to be bound by the Stripe Agreements, as they may be modified by Stripe from time to time. You hereby authorize Stripe to store and continue billing your specified payment method even after it has expired, to avoid interruptions in payment for your use of Aitechstaff services. Aitechstaff assumes no liability or responsibility for any payments you make or receive through the Service. You agree to accept and process payments directly, as directed, should you purchase a plan that includes this feature.
This platform requires confidential and private information such as your Tax Identification Number and receiving bank payment account information and verification, which only you or your authorized representative can complete. You will be responsible for providing such information directly to this third party as required by their terms of service. Aitechstaff’s intent is simply to assist in making this process available to you as part of your initial onboarding process.
Aitechstaff may contract you directly with the calendar software provider of its choice, which may be branded or unbranded at the sole discretion of Aitechstaff, to allow you more efficient access and control of variables to meet your specific needs, should you choose or have chosen the Aitechstaff plan that includes this feature.
The 24-month term for services is to be paid via the published available electronic recurring payment method on Aitechstaff.com, and the client agrees that any processing fees related to recurring payments shall be the client’s responsibility. Should the client fail to set up or cancel the 24-month recurring payment, the client shall continue to be responsible for the balance due, and Aitechstaff, at its sole discretion, may call the entire remaining balance due as a lump sum. The client agrees that collection actions, agencies, and/or attorneys may be contracted by Aitechstaff to collect the remaining contractual balance due, including reasonable attorney fees related to such collection, based on North Carolina law.
It is agreed and acknowledged that the attached sample third-party agreement(s) (see Section 15 below) are provided in good faith to disclose Aitechstaff.com’s third-party relationship information. As an Aitechstaff client or customer, you acknowledge, adhere to, and permit these documents to become part of your agreement with Aitechstaff. You agree to the duties, understanding, and acceptance of being subject to the terms and information contained therein. You further agree to address any questions, concerns, or problems regarding these documents by contacting: sales@aitechstaff.com.
PLEASE DO NOT PROCEED TO PURCHASE OR HIRE AITECHSTAFF UNLESS YOU HAVE REVIEWED THESE DOCUMENTS AND AGREE TO BE BOUND BY THEIR TERMS.
2. Services Provided
Aitechstaff provides agent services by consulting, bundling, marketing, and lead capture via voice and chat artificial intelligence customer support, utilizing proprietary information, contracted, paid, and/or subcontracted labor, as well as third-party providers that may be changed at any time at the sole discretion of Aitechstaff (collectively, the “Services”). Our Services are designed to assist businesses in enhancing their customer support, marketing efforts, and lead generation processes, including the public end-users who may or may not be affected by telephone or chat, calendar, and payment platform access and use provided. Clients shall prohibit or otherwise protect any person under the age of 18 years old from any interaction or damages, whether mental, verbal, or financial.
3. Applicability
These Terms apply to all clients, potential clients, their heirs, assigns, affiliates, and any third parties engaged in business with Aitechstaff, now or in the future.
4. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina and applicable federal laws of the United States.
5. Mediation Requirement
Any disputes arising out of or related to these Terms or the Services provided by Aitechstaff shall be resolved through mediation before resorting to any other dispute resolution mechanism, including litigation. Mediation shall be conducted by a professional mediator as selected by Aitechstaff, its Officers, Employees, Heirs, Assigns, or Attorney of choice.
6. Non-Compete Clause
Clients agree not to engage in, whether directly or indirectly, any business or activity that competes with Aitechstaff’s Services for a period of 2 years following the termination of the business relationship with Aitechstaff.
7. Limitation of Liability
Aitechstaff shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, tangible or other intangible losses, resulting from the use or inability to use our Services.
8. Indemnification
Clients agree to indemnify, defend, and hold harmless Aitechstaff, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with the use of our Services or violation of these Terms.
9. Confidentiality
Clients and Aitechstaff agree to maintain the confidentiality of any proprietary information or trade secrets shared during the course of the business relationship. This obligation shall survive the termination of the business relationship.
10. Intellectual Property
All intellectual property rights in the Services, including but not limited to software, content, and trademarks, are owned by Aitechstaff or its licensors. Clients are granted a limited, non-exclusive, non-transferable license to use the Services solely for their intended purpose.
11. Termination
Aitechstaff reserves the right to terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Principals (clients) may only cancel within the first 60 Days per the Agency Agreement or at the end of the initial 24-month term.
12. Amendments
Aitechstaff may amend these Terms from time to time. We will notify clients of any changes by posting the new Terms on our website. Clients are advised to review these Terms periodically for any changes.
13. Assignment
Clients may not assign or transfer their rights or obligations under these Terms without the prior written consent of Aitechstaff. Aitechstaff may assign or transfer its rights and obligations under these Terms at its discretion.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
15. Reserved
(For future provisions)
Example Contract
This Agency Agreement (the “Agreement”) is entered into on [Date] (the “Effective Date”) by and between:
Your Name hereinafter referred to as the “Agent,”
Principal’s Name hereinafter referred to as the “Principal.”
1. Appointment of Agent
The Principal hereby appoints the Agent as its exclusive Artificial Intelligence customer service and associated marketing procurement Agent to perform the following duties and responsibilities on behalf of the Principal:
a) The Agent shall act for and assist the Principal in contracting, packaging, procuring, and implementing AI (Artificial Intelligence) phone, web, and chat agents, including any applicable third-party calendar scheduling and PDF e-signature providers according to the Aitechstaff package selected by the Principal. The Agent shall provide basic training for AI phone and web/chat agents based on the Principal’s website, input, and the completion of a top 25 questions form by the Principal. The AI agents will be initially trained and prompted to self-learn to perpetuate future knowledge based on public, Agent, and Principal interactions.
b) Initial onboarding training shall occur at a mutually agreed-upon schedule, at the Agent’s sole discretion, to achieve goals after receipt of the information requested from the Principal, as follows: (1) One-hour initial onboarding web video or audio meeting (telephone only if the Principal is incapable of a web meeting). (2) One-hour weekly knowledge review and revision meetings during the following three weeks of onboarding. (3) Monthly reviews by the Agent for the purposes of continuing to train and revise AI agents, which may or may not require a meeting between the Agent and the Principal, at the Agent’s discretion. This may be achieved by email or phone inquiries from the Agent to the Principal for maintenance.
Ongoing real-time lead data sharing via Google Shared Sheets, providing such information as received from AI agent interactions, such as contact names, emails, product or service interests, qualifying questions, and messages to the business transcribed to text.
2. Term; Termination
This Agreement will commence on the Effective Date and shall continue for an initial term of [24 months]. The Agent, at its sole discretion, may terminate this Agreement with written notice of 30 days for any or no reason and without the Principal’s recourse or refund prior to the intended termination date. The Principal may terminate this Agreement by providing 30 days written notice within the initial 60 days of the Agreement and upon payment in full of the 60 days’ pricing and a termination fee equal to one month’s price of the selected plan of service.
3. Compensation
In consideration of the services rendered by the Agent, the Principal agrees to compensate the Agent as follows:
AI Phone Attendant
$249 per month for 24 months minimum, payable electronically via the Agent’s third-party payment processor, including any processing fees customary in processing payment via credit, debit cards, or bank account payments.
AI Phone + Web Attendant
$299 per month for 24 months minimum, payable electronically via the Agent’s third-party payment processor, including any processing fees customary in processing payment via credit, debit cards, or bank account payments.
AI Phone + AI Web + Appointment Booking + E-Signature
$349 per month for 24 months minimum, payable electronically via the Agent’s third-party payment processor, including any processing fees customary in processing payment via credit, debit cards, or bank account payments.
The Agent shall not commit the Principal to any third-party providers or combinations thereof that exceed the chosen monthly plan dollar amount between the Agent and Principal, except that in the event the text chat messages exceed 5,000 monthly, the Principal shall increase the monthly payment amount by $50, which would increase the allowed volume from 5,000 to 10,000 chats.
Both parties further agree that the Agent may receive discounts or payments from third-party providers relating to the Principal and Agent contract, and the Agent, in addition to the Principal’s payments, is entitled to receive these if applicable.
The Principal and Agent further agree that any emergency changes or training of the AI agents related to sudden employee changes, urgent business practice changes, or similar events, shall be billed at $75 per hour with a one-hour minimum for such emergency changes that cannot wait until the monthly review/revision schedule. The Agent shall provide reasonable and ongoing support at the email address: Support@Aitechstaff.com.
The Principal shall be entitled to receive a referral fee equal to one month of their existing plan for referring a new client to the Agent after that client remains in good standing financially for 60 days. The Agent shall pay the Principal contingent upon the new client listing the Principal as the referrer of services before their contract start date. The Agent may choose to pay by legal tender or discount the Principal’s billing plan by said amount at the Agent’s sole discretion.
Both parties agree and acknowledge that some third-party providers, particularly related to calendar appointment programs and software, may be directly contracted with the Principal, which is anticipated to achieve greater results and direct actionable communication, upgrades, and product training. The Principal may pay for and upgrade from basic services as advertised, currently $10 monthly for the calendar provider offering upgraded features.
Third-Party Payment Processor Relationship, Contract, and Contact Directly with Principal: The Agent presently uses the Stripe platform for payment processing of its services. The Agent and Principal agree that the Agent will assist the Principal in contracting directly with this service to allow the Principal to answer sensitive questions such as tax ID numbers and provide banking information directly to this provider to receive payments through this platform. The Principal will have full access and ability to modify this service at the Principal’s sole discretion while being responsible for any fees associated with payment processing accounts receivables. Both parties further stipulate that the Agent shall not have access or view-only rights to this software but can only assist with the initial setup and interpretation of best practices as it relates to the Principal’s desired use of this service.
4. Obligations of the Agent
The Agent agrees to:
a) Act diligently and in the best interests of the Principal by exercising reasonable care, skill, and competence in performing their duties and promptly notifying the Principal of any conflicts of interest or other issues that may arise.
b) Keep accurate, comprehensive, and up-to-date records of all transactions, actions, and decisions made on behalf of the Principal, including but not limited to correspondence, contracts, agreements, invoices, receipts, and other relevant documents. Provide the Principal access or copies of such terms, disclosures, and records.
c) Comply with all applicable local, state, and federal laws, regulations, and industry standards relevant to the Agent’s duties under this Agreement, and maintain any necessary licenses, certifications, or authorizations required by law.
d) Store and administer initial and ongoing third-party agreements and provide copies of any terms, disclosures, policies, notices, obligations, rules, or similar documents related to the Agent’s use of the Principal’s name, phone, email, website, employees, media, and likeness within a reasonable time period upon written request from the Principal.
5. Obligations of the Principal
a) Provide necessary training, documentation, information, and resources to the Agent, including but not limited to access to relevant materials, software, tools, and support from key personnel, to enable the Agent to perform their duties effectively and in accordance with applicable laws and regulations.
b) Make timely payment of the agreed-upon compensation, as set forth in this Agreement, without any deductions or withholdings unless required by law. The Principal shall be responsible for any late payment penalties or interest accrued as a result of their failure to make timely payments.
c) Authorize the Agent to utilize the Principal’s proprietary name(s), contact(s), information, public, private, and any likeness thereof, to the extent of achieving the contractual objective at the Agent’s discretion.
6. Confidentiality
The receiving party will treat Confidential Information disclosed by the disclosing party as confidential and will safeguard it in the same manner that the receiving party treats similar information of like kind, but will use no less than a reasonable degree of care. Upon discovering any unauthorized use or disclosure, whether intentional or accidental, the receiving party shall immediately notify the disclosing party and endeavor to prevent further unauthorized use or disclosure.
“Confidential Information” shall refer to any kind of information, whether oral or written, and may refer to but is not limited to, the subject and terms of the disclosing party’s business and business activities (past, present, and future), non-public information concerning its operations, assets and clients, methodologies, techniques, processes, strategies, plans, publications, presentations, research, transactions, negotiations, know-how, trade secrets, computer software and hardware, and other business information, including but not limited to intellectual property, documents, drawings, designs, tools, models, inventions, and patent disclosures, whether in tangible or intangible form and whether or not marked as “Confidential.”
7. Indemnification
The Principal hereby agrees to indemnify, defend, and hold harmless the Agent, its assigns, subcontractors, and/or third parties, from and against any and all claims, demands, actions, losses, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys’ fees, court costs, and other legal expenses) arising from, in connection with, or as a result of (i) any breach or alleged breach by the Principal of any representation, warranty, covenant, or agreement under this Agreement, (ii) any negligent act, omission, or willful misconduct by the Principal, and (iii) any third-party claim relating to the Agent’s performance of duties, services, or obligations under this Agreement, even to the extent such claims, liabilities, or expenses arise from the Agent’s gross negligence or willful misconduct.